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Why does the Waterbridge Plate Warmer cost $74.99 and
   the Small Waterbridge Plate Warmer cost $49.99?
What is unique about the Waterbridge Plate Warmer?
Why should I buy from Waterbridge?
How have you responded to the US exchange rate?
How is the Waterbridge Plate Warmer packaged?
What is unique about your service?
How do I use the Plate Warmer?
How many plates can be heated at one time?
How long does it take to heat up the plates?
How hot do the plates get hot?
What size plates can be used with the Waterbridge Plate Warmer?
Can I warm up bowls and saucers?
What type of plates should not be used in the Waterbridge Plate Warmer?
Where can the Waterbridge Plate Warmer be placed?
What is the fabric slipcover made of?
How do I clean the fabric slipcover?
 How much does shipping cost?
What are the voltages, amperages and watts?
What countries can the Plate Warmer be operated in?
What type of guarantees do you provide?
Do you provide free Gift Cards?
What credit cards do you accept?
How long does it take to process an order?
How long does it take to receive our order?
Where are you located?
Where do I find the operating and use & care instructions for the Waterbridge Plate Warmer?
What should I do with an older plate warmer I have had for many years?
How long have you been making the Waterbridge Plate Warmer?
Is your warranty greater than one year?
How long will the Waterbridge Plate Warmer last?
How can I be notified of new patterns or reminded to look at your site www.platewarmer.com at another time?


Why does the Waterbridge Plate Warmer cost $74.99 and the Small Waterbridge Plate Warmer cost $49.99?
  • Our price includes applicable taxes.
  • We use high quality heavy weight 100% cotton fabric with Waverly patterns. Our fabric selection adds a little more cost to the product but we guarantee you will not be disappointed with its look and performance.
  • The Large Waterbridge Plate Warmer holds up to 15 plates and the Small Waterbridge Plate Warmer holds up to 6 plates.
  • Extra services such as gift cards are provided at no additional cost.
  • The Waterbridge Plate Warmer has a ten-year limited liability warranty.

"We are continuing to monitor our costs to deliver a fair market price for the quality and performance of the Waterbridge Plate Warmer relative to any other tabletop plate heating solution."
Suzanne

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What is unique about the Waterbridge Plate Warmer?

Where shall we begin?
  • We use high quality heavy weight 100% cotton from F.W. Schumacher with Waverly patterns, most of which are tweed designs versus print patterns.
  • We don't use polyester or inferior blends of cotton for our slipcovers.
  • Each plate warmer is covered and packaged in an award-winning gift giving design that decoratively displays the beautiful fabric slipcover.
  • A durable plastic zipper bag is provided for safe storage. (We won't send you unprotected plate warmer in a brown box!)
  • The folds of the heating pad are evenly spaced to ensure consistent heating across the surface of each plate.
  • The seams of our heating pad are pressure heat sealed and stamped versus stitched for better durability and long-term performance.
  • The fabric slipcover is sewn and closed at one end to safely to eliminate fabric slippage.
  • Each fabric slipcover is hand brushed.
  • Every plate warmer is hand assembled, tested and inspected.
  • Our electric cord is white and can be safely stored inside the slipcover using the Velcro closures at the open end of the slipcover.
  • The Waterbridge Plate Warmer has a ten-year limited liability warranty.
  • Our heating pad is made of safety certified parts by Underwriters Laboratories (UL).
  • We have the largest selection of plate warmer patterns.
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Why should I buy from Waterbridge?

Great question!

  • You do not have to worry about paying import duties as you would from other countries
    because we are based in Canada and qualify under NAFTA.
  • We can quickly process and handle all inquiries.
  • The Waterbridge Plate Warmer covers a larger portion of a plate’s surface area than other
    type of plate warmers which are optimally designed for smaller plates.
  • Our heating pad is well cushioned, very flexible and not encased in a rigid shell.
  • The Waterbridge Plate Warmer performs better and lasts longer.
  • We are the leading Plate Warmer manufacturer in North America and have been in
    business for over 13 years.

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How have you responded to the US exchange rate?

Good question and one that is top of mind with Canadian consumers.
  • Our Internet retail price has been reduced by 25% over the past few years.
  • Prices are not on par with the US dollar as the exchange rate is constantly in flux. Our raw materials were purchased with Canadian dollars that were worth less than U.S. dollars.
  • We believe in fair market pricing.

"We are continuing to monitor our costs to deliver a fair market price for the quality and performance of the Waterbridge Plate Warmer relative to any other tabletop plate heating solution."
Suzanne


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How is the Waterbridge Plate Warmer packaged?

It's Beautiful!! We get great compliments for our packaging and presentation. Each plate warmer is carefully inspected, covered and packaged in an award-winning gift giving design that decoratively displays the beautiful fabric slipcover & includes a plastic zipper bag for safe storage, instructions, use and care guidelines and a registration card.

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What is unique about your service?
  • Personalized communication with the proprietors of the business, no third party answering service. We make every effort to respond to all emails and messages within 24 hours.
  • For security purposes, we don't process credit cards over the Internet. Credit card transactions are manually processed based upon the information we receive from you from our web site, by fax or phone.
  • We provide free gift card messages upon request.
  • We have been manufacturing the Waterbridge Plate Warmer since 1997.
  • We are passionate about the Waterbridge Plate Warmer and enjoy talking to our customers.
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How do I use the Plate Warmer?

Simply plug it in and starting from bottom (lower fold) gently put the plate in between the protective fold. For more than one plate, repeat, putting the remaining plate(s) in between the other fold(s). We suggest that you start using the plate warmer when you begin preparing your meal.

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How many plates can be heated at one time?

The Large Waterbridge Plate Warmer holds up to 15 plates. Simply nest the plates on top of each other in between the folds. For safety reasons, we recommend no more than 3 plates be nested on top of each other and placed in between each fold (5 folds x 3 plates each = 15 plates). The Small Waterbridge Plate Warmer holds up to 6 plates (2 folds x 3 plates each = 6 plates)


Large Waterbridge Plate Warmer



Small Waterbridge Plate Warmer

 











How long does it take to heat up the plates?

The Large Waterbridge Plate Warmer takes approximately 25 minutes to heat up 5 plates. The Small Waterbridge Plate Warmer takes approximately 15 minutes to heat up 4 plates. The more plates, the longer it takes to heat up. Temperatures will vary. We suggest that you start using the plate warmer when you begin preparing your meal.

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How hot do the plates get hot?

The arrived at temperature will vary depending upon the composition material of the plates, number of plates being heated, time allowed to heat the plates and outside room temperature. Within approximately 25 minutes plates will reach a comfortable hot temperature of up to150 degrees Fahrenheit or 66 degrees Centigrade. The more plates used, the longer it takes to heat up.

Four thermostats in the plate warmer control the heat so that it does not exceed the stated temperatures. As heat resonates upwards through the plate and outwards to the rim, the center of the plate is very hot yet the rim of the plate remains comfortable enough to be picked up by hand. For safety reasons, we recommend that oven mitts be used when handling plates above room temperature.

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What size plates can be used with the Waterbridge Plate Warmer?

The Waterbridge Plate Warmer is ideally suited to cover 11" (27 cm) plates however it will heat wider plates i.e.: charger plates. With larger plates, more of the outer circumference of the plate is exposed to room air therefore it will take a little longer to heat up.

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Can I warm up bowls and saucers?

We recommend that the Waterbridge Plate Warmer only be used for heating plates. Please be careful as these types of dishes are not stable in the plate warmer and may take longer to heat up than plates.

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What type of plates should not be used in the Waterbridge Plate Warmer?

Do not heat plastic, paper, wooden plates, and damaged or wet plates. Please refer to our operating and use & care instructions enclosed with each plate warmer.

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Where can the Waterbridge Plate Warmer be placed?

The plate warmer safely sits on any table or counter top surface.

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What is the fabric slipcover made of?

We use high quality heavy weight 100% cotton fabric from F.W. Schumacher with Waverly patterns, most of which are woven designs versus print patterns. Quality is not substituted for cost.

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How do I clean the fabric slipcover?

Dry-clean only. Do not machine wash or dry the slipcover. The fabric slipcover is designed to fit snuggly over the heating pad. Any shrinkage of the slipcover will alter the fit and possible damage the appearance of the product.

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How much does shipping cost?

We have two convenient delivery options using Canada Post or UPS. All deliveries go out standard ground service. Canada Post is $10.00 per Waterbridge Plate Warmer and usually takes up to 7 business days to reach most locations. UPS is $13.00 per Waterbridge Plate Warmer and guarantees delivery within 3 business days.

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What are the voltages, amperages and watts?

Large Waterbridge Plate Warmer 120 Volts, 80 Watts, 60 Hz
Small Waterbridge Plate Warmer 120 Volts, 85 Watts, 60 Hz

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What countries can the Plate Warmer be operated in?

U.S.A.
Canada

We can custom order for importers in other countries. Please let us know your requirements at sales@platewarmer.com.

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What type of guarantees do you provide?

If you are not 100% satisfied with your Plate Warmer, simply email or call us within 60 days from date of purchase and we will gladly provide you with a full refund. Within this period if you do not like the slipcover pattern, upon request we will send you out a substitute slipcover once we have received back the original shipped slipcover in good order. Should your order not arrive in perfect condition, kindly notify us and we will make proper arrangements for a replacement.

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Do you provide free Gift Cards?

Our pleasure! Tells us what you would like to say and to whom. We will include a hand written personalized card with an envelope.

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What credit cards do you accept?

We accept Visa and MasterCard.

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How long does it take to process an order?

It usually takes no more than 3 business days to process an order. If there are any delays, we will call or email you.

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How long does it take to receive our order?

We have two convenient delivery options using Canada Post or UPS. Option A: Canada Post is up to 7 business days for delivery depending upon your location within Canada for $10.00 per Waterbridge Plate Warmer. Option B: UPS is 3 business days guaranteed for $13.00 per Waterbridge Plate Warmer.

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Where are you located?

We are located in Oakville, Ontario, Canada.

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Where do I find the operating and use & care instructions for the Waterbridge Plate Warmer?

Each Waterbridge Plate Warmer is shipped with detailed safety operating and use & care instructions and a mail-in Registration card.

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What should I do with an older plate warmer I have had for many years?

Good question. It's probably the same type of plate warmer that inspired us to manufacture the Waterbridge Plate Warmer. In early 1950's, the heating pad element was made in Brooklyn, New York and the heating wire inside these older heating pads was wrapped with a light grade of asbestos ...not safe by today's standards. We suggest that if you have an older plate warmer, it's time to make a change…for safety and performance.

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How long have you been making the Waterbridge Plate Warmer?

We started manufacturing the Waterbridge Plate Warmer in the Spring of 1997 from our dining room… and it has been a labor of love. Our commitment is to provide you with the best Plate Warmer for heating your plates with unparalleled customer service. We are passionate about warmer plates and the Waterbridge Plate Warmer. This is what we do.

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Is your warranty greater than one year?

Absolutely. We offer a ten-year limited liability warranty against any and all manufacture's defects. Simply give us a call, fax or email, let us know what has happened. We ask that you mail the complete Plate Warmer to us and we will inspect, repair or replace the heating element at no cost. Please be sure to read our operating and use & care instructions that are enclosed with each Plate Warmer.

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How long will the Waterbridge Plate Warmer last?

A lifetime…with proper use and care.

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How can I be notified of new patterns or reminded to look at your site www.platewarmer.com at another time?

It's easy. Just send us an email at info@platewarmer.com and let us know you would like to be notified of any new patterns or reminded to visit our site on a specified date.

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Order online or call toll free: 1-800-883-6698
Free gift cards upon request
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