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Happy Customers…

Hi Bill.
Just a quick note to thank you very much for being so accommodating. I'm so impressed.

My mom and aunt both have a plate warmer and love it. I can't wait to use it at our event this weekend. (I'm giving it as a gift) I'm looking forward to demonstrating its ability and telling people where I got it but most importantly, the amazing customer service I received. Thanks again. Jeannie

The plate warmers are beautiful... just like you said.... Thanks very much, you have made six gals very happy..... Regards, Maggi

Dear Suzanne;
WHAT a beautiful surprise to hear from you!! Thank you for your prompt reply..., I have elected to reply via e-mail.

To be honest, I have spent virtually the WHOLE day trying (a) to find you (and Waterbridge Inc.) and,(b) endeavoring to find another outlet for these wonderful plate warmers (both without success until your e-mail !). I have, and repeatedly use, one which was a gift to me some 30+ years ago (though the colour is long out of grace and favor, I must add!). It is a totally invaluable addition to any home and recent dinner guests were quite taken with the idea. Hence, I am trying to find similar for them as a Christmas gift.

Again, my MOST sincere thanks for your prompt reply. You have truly made my day!! VERY sincerely, Glen

Thanks for checking in with me. The plate warmers arrived yesterday and are everything we were hoping for. You've got a great product and a terrific company -- your attention to customer service is second to none. It truly was a please dealing with your firm. Best regards, Ron

Bill, Thank you so much for sending a written confirmation.
What Class!!! I knew buying for you was right. Sincerely, Terry

Waterbridge. Both of the plate warmers that I recently ordered from you have arrived and I am very pleased with them as well as my business dealings with your company. Looking forward to using mine and giving the other one to our daughter for her birthday. I'm sure that as my friends see mine you will be receiving more orders. Thanks again. Joanne

Dear Bill
I got such a kick out of conversation today, it was a pleasure "meeting" you! Like I said it was like a blind date the way we got connected! On to your product....I LOOOVVVE it! It is what I have been looking for all my life! Seriously, they are beautiful and I know we would sell tons of them. What do I need to do to order? Jan

That is superior customer service - thank you. This present is for my mom. She and my dad live in Colorado and are coming to Iowa on the 17th for an early Christmas with their kids, grandkids etc before they head to California for the winter. My mom does lots of entertaining and has always admired the plate warmers. I will be so pleased to get it to her in time for her to take it to California and show it off to all their fellow retirees. Merry Christmas from my family to yours! Chris

Our order was received in good time and I gave the information to local kitchen store so they might order your great product for others to buy and enjoy, Thank you. Eugenia I will heartily recommend your company in the future as not only a unique and wonderful product, but also FIRST in customer service. Sincerely, William

Hi Bill,
I received the plate warmer at the original address. I tried it over the weekend, I'm very happy with the product. Thank you very much. Monique

Just wanted to write and say I used the plate warmer today for Thanksgiving Dinner. I was very pleased! Looking forward to the microwave pad for heating bowls! Thank you! Debbie

Thanks so much. That's exactly what I need. By the way, I'm VERY happy with my purchase and I use it whenever we entertain! Sandy

Dear Plate Warmer staff,
Just to let you know that I have just received my order! All is perfect! :) Thank you very much! Deca

Received very promptly. Many thanks for your great product and such quick turnaround. It's a gift for my Mom, who bought one for me last Christmas. Thought she deserved to have her 40 year old plate warmer replaced with a new one! Shelly

Thank you so much for the wonderful service. Nancy

Thank You!!!!!

This is a birthday gift for my new Son in Law's Mother. I have some older plate warmers that she really admired so it seemed like the perfect gift for her and your company seems to be the only one I could find that carries them. I am thinking of replacing my older ones and if all goes well I won't hesitate to place another order with you soon. I really appreciate the quick response and the effort to fulfill my order by Friday. Regards, Loretta

Just received order. Thank you - that is excellent service. I thought I was ordering out of the US and would have to go to the border to retrieve it. I found it on my doorstep tonight. Surprised you are in Oakville. Thanks again. Alannah

Bill, Thanks for the info. Plate warmer arrived yesterday, just in time for a dinner party, and it worked great! I appreciate your follow-thru. John

It arrived today, and is excellent!
Thanks, Carl

Thanks Bill, love our warmer!!! It came in fine shape and has been here now for a couple days. Ann

Thank you. I did receive it and it was a hit with the luck recipient. I will be ordering more for Christmas and I will try to do it by the end of summer so I can hopefully get the patterns I want. Thank you again and have a Happy New Year. Dorian

The Plate Warmer was a huge success as a present for my mother's birthday. She uses it EVERY day for her dinner plates. Claire

Hi Bill,
My order has arrived safe and sound and I couldn't be more thrilled! I'll certainly be recommending your site to my family and friends! Thank you very much! :-) My best wishes to you and yours for a wonderful and safe holiday season! Kindest regards, Helen

That sounds fine. Let's do it.... it will be a whole lot easier - and my daughter will appreciate the gift! Thanks for being so great to work with!!! Janis

Hi Bill....
I placed my order about 4 hours ago.....hopefully it will go out today....
Thank you again for your EXCELLENT and FAST response!!! :)" Wendy

Thanks, Bill. I'm glad it made its way back to you and our daughter-in-law is enjoying using her gift. The one she and our son gave me is also in pretty constant use. Thanks again, Sandra

My Mum was so thrilled to hear it was on the way. Thanks again. KD

Bill: I just talked with my son and he said the plate warmer for Mishon arrived today -- On her birthday. Great timing and thank you so much. Sandra

Thank you Bill
It is so nice to deal with a human being who understands alternative needs. Please process the second order--I will send back the first when it gets here and enjoy having one of your plate warmer's for my daughter's birthday and first Thanksgiving celebration in her new home. Valerie

You are Wonderful! Thank you So Much! Excellent Customer Service!
Is it possible for you to provide me with the Tracking Number? Heidi

Thanks so much for rushing the second plate warmer to me. It arrived on Wednesday morning in time for our birthday celebration that evening. My friends were thrilled with the gifts! I appreciated your great customer service--you saved the day! Best regards, Beverly

The package arrived yesterday and I am quite pleased with the quality. It will be a birthday present for my cousin who always claims that food cools too quickly because the plates are cold. If she is satisfied I will order again. Thank you. Marie

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